MPM Volunteer Placement Description for Date Specific Opportunities

Placement title:   Date Specific Event Volunteer
Department/division:   Education
Department Contact:   Volunteer Coordinator
Volunteer Contact:   MPM Staff Coordinator of Date Specific Event
Length of Placement:   one 5-8 hr commitment, some are monthly

PURPOSE

  • Assist the general public attending the Events with the best customer service.

RESPONSIBILITIES (varies by event)

  • Duties may include (but are not limited to): welcoming visitors and helping with registration, assisting children with activities and/or crafts, being responsible to move small groups from one station to another, preparing/handing-out snacks, pouring beverages, etc.
  • Know and follow MPM policies as outlined in Volunteer Handbook.
  • Calendar yourself and record hours on the Volgistics internet calendar for Overnight tasks, Scout Workshops, Ticket Collectors for lectures, Craft/activity Assistants, and Gala Tasks. The current events are listed in the scroll-down list in Volgistics and at www.mpm.edu click on VOLUNTEER .
  • For 100-volunteer-per-night events like Halloween Hauntings and Food ‘n’ Froth, email your interest to volunteeroffice@mpm.edu 4 months ahead (it’s first email by date); use Volgistics to record your hours. Corporate volunteers are scheduled through MPM’s Volunteer Coordinator and do not use Volgistics.

QUALIFICATIONS

  • Must be a registered MPM volunteer who can deliver the best customer service with a smile.
  • Corporate volunteers must have a corporate staff person in communication with the MPM Volunteer Coordinator and coordinating the corporations needs on their end.
  • Ability to interact with the general public (all ages). Assist with their needs.
  • Ability to follow through on verbal and written instructions from the event coordinator.
  • Ability to communicate with and work with other volunteers.
  • Have the physical, cognitive and emotional skills to interact cheerfully with the public, be able to stand/walk quickly and work with minimal breaks.
  • Strong sense of accountability to MPM and its guests to deliver the best customer service!

HOURS and AVAILABILITY / MINIMUM COMMITMENT REQUIRED

  • Work the entire shift you sign-up for. Some events have multiple dates. Specific dates are listed on the MPM website’s volunteer page and the assignment scrolldown list in Volgistics. Events are:
    • Monthly Overnights – Friday nights, 6 pm-10:30 pm or Saturday breakfasts, 6 am-9 am
    • Scout Workshops – six Saturdays, 9 am-12 pm
    • Archeology Fair – one Friday and Saturday
    • Gala – one Saturday in October, set up am or pm, work late evening of event
    • Halloween Hauntings – one Thursday and Friday in October, 4:00 pm - 9 pm
    • Food & Froth (must be 21) – one Saturday in February, 5 pm -10 pm
  • MPM volunteers self-schedule and record hours on Volgistics. Corporate volunteers schedule through their corporate coordinator.

TRAINING/DRESS CODE/SUPPORT

  • TRAINING done by the Event coordinator the first hour of the event.
  • DRESS CODE: (varies) Business Casual. Costumes optional for Halloween. Comfortable shoes.
  • CONTACT PERSON: Volunteer Coordinator will conduct be your primary contact for this position.

BENEFITS

  • Benefits explained with the Volunteer MEMBER card.
  • With MPM validation, parking at MacArthur Square is reduced to $5.
  • When wearing your volunteer badge, get discounts in the café, coffee kiosk, and gift shop if opened.
  • Some events include a meal for the volunteers.

SUCCESS MEASURES

  • Visitors experience “the best” customer service for attending this event.
  • Volunteers honor their commitment and become proficient in using Volgistics to schedule shifts and record hours.