Open Positions

Security Manager

Bachelor’s Degree from an accredited university or college is required. Criminal Justice or related education preferred.  Certified Protection Professional (CPP) designation preferred but not required.  Five years experience in administrative and supervisory operation of a security department; or equivalent combination of education and experience.  Background in cultural setting preferred.

Under the direction of and reporting to the Director of Facility and Security Operations, the Manager of Security manages and directs the security department of the Milwaukee Public Museum. The Museum is a repository for natural and cultural history artifacts and provides exhibits and programs for the public. It is necessary for the person in this position to have an appreciation and knowledge of the security and protection of the natural and cultural history collections of the museum, as well as visitors and staff.  The person in this position will ensure a physically secure environment for visitors and staff and the highest possible level of customer service and security within the Museum Facility by performing the following duties personally or through subordinates. 

The Milwaukee Public Museum has an immediate full-time opening for an individual with integrity, assertiveness, and a high regard to ensure a high level of security, safety, & customer service to oversee MPM’s Security Department. Major responsibilities are management of security staff, current knowledge of security (equipment, policies & practices), budget planning, and scheduling shifts for a 24/7 operation. Requires a Bachelor’s degree with 5 yrs experience in administrative and supervisory operation of a security department. Candidates must have good computer, communication, and organizational skills. Certified Protection Professional, educational background in Criminal Justice, and experience in a union environment is highly desired. This exciting opportunity offers a competitive salary and benefits.   

Director of Guest Relations

Bachelor’s degree (B. A.) from a four-year college or university in a related field (preferably Marketing/Communication or Hospitality Services) and 5 years experience. Work experience to include Supervisory experience with Senior Management experience; Sales/Customer Service experience with demonstrated outstanding customer relations skills; proven experience in Cash Management and Budgetary Accountability; and working knowledge of Ticketing and Computer Programs.

Under the general direction of and reporting to the Senior Vice President of Marketing & Communications the Director of Guest Relations is responsible for the planning, management and implementation of the guest services to deliver the highest quality of service to visitors and potential visitors of MPM, the Soref Planetarium and the Dome Theater. 

The Milwaukee Public Museum has an exciting full-time opportunity for an individual that is energetic, self-motivated, results-oriented and has a vision for growth to fill our Director of Guest Relations opening. Responsibilities include effective training and management of Guest Services staff to ensure a welcoming experience of all MPM guests. The Director prepares & manages the department budget, staffing, annual projections, and reports on visitation trends and ensures accurate & timely management of revenue, receipts and reporting. Candidates must have proven personnel management, customer service skills, strategic planning expertise, strong team building philosophy and general marketing experience.  The ability to work in collaboration with Senior Management, Staff, Volunteers and to communicate effectively with Guests is essential. Knowledge and experience in Museum Operations, Public Relations, Development, Hospitality and Volunteer Management are highly preferred. Requires proficiency with Windows computer operations, word processing, database, and spreadsheet programs. Must have flexibility to occasionally work scheduled events, which include days, evenings and weekends.  The position offers a competitive salary and benefits. 

Visitor Assistant I

High school diploma or GED and experience in a customer service setting (preferably in a setting that handles large groups)

Provide high quality customer service, visitor satisfaction and safety for all visitors.

The Milwaukee Public Museum is currently looking for a friendly, dependable, and energetic individual who enjoys working with the general public to fill our part-time I (up to 29 hrs per week) opening. The Visitor Assistant is responsible for furnishing information and providing superior customer service to our visitors.  An outgoing and professional attitude is a must.  The hours for this position vary among scheduled shifts that include day hours, weekends, and evenings. The base pay rate is $8.13 per hour.