COVID-19 Visitor Policies FAQ

Admission & Ticketing
Can I only visit the Museum at a specific time?

Advanced timed-ticket purchasing online will be recommended for a touchless admission experience. Visitors will be able to visit mpm.edu for reservations. All visitors must enter during the 30-minute entry window indicated on their ticket. 

What is timed entry?

Time slots will be staggered in 30-minute intervals, and Museum staff will limit ticket sales to ensure the Museum does not exceed capacity at any time. All visitors must enter during the 30-minute entry window indicated on their ticket. 

Is my visit to the Museum limited to a specific number of hours?

Capacity will be based on an expected two-hour visit duration, but visitors will not be required to exit at any particular time. 

What are the daily hours the Museum is open?

Initial hours of public access will be Thursday through Sunday, 10:00 a.m. to 4:00 p.m. 

What if I buy a ticket but then am unable to visit at my specified date/time?

Ticket refunds are not permitted, but exchanges for another date may be issued under certain conditions.

How do I enter and exit the Museum?

All visitors must enter the MPM building through MPM’s main Wells Street entry doors at 800 West Wells Street, Milwaukee, WI. All visitors must exit the MPM building through the MacArthur Square parking structure exit in order to avoid cross-traffic patterns. Only ticketed visitors (or those purchasing available walk-up tickets) will be allowed to enter the MPM building. All visitors must enter during the 30-minute entry window indicated on their ticket. 

If you have a disability and need to enter through the MacArther Square parking structure, please proceed to the main concourse for ticketing/scanning.

What if I come to MPM without having bought a ticket online?

Visitors who do not wish to pre-purchase their tickets will need to visit a dedicated, walk-up Museum Admissions window. Tickets will be subject to availability with 5% of the total visitor capacity held aside for walk-up purchases. Purchases must be made via debit/credit card; no cash will be accepted. 

What if I’m feeling ill before my scheduled visit?

If you are feeling unwell or experiencing any symptoms, please stay home.

What can I expect upon arrival?

Visitors will have tickets scanned at a single entry point on the Ground Floor to enter the exhibit spaces. Prior to entry, six-foot individual/family-group floor markings will denote the line within the Ground Floor lobby area. To avoid additional contact between visitors and the staff, wristbands will not be used at this time. 
 

Your MPM Visit
Which parts of the Museum are closed right now?

Dome Theater and Planetarium 
Haymarket General Store 
Puelicher Butterfly Wing 
Bugs Alive!
Exploring Life on Earth 
Crossroads of Civilization 
Asia 
Living Oceans 

Third Floor Mezzanine
Select interactive exhibits and features 
Café and store 

Services discontinued:
Locker rental 
Stroller rental 
Drinking fountains 
Member Clue Crew 
Photobooth 
Penny press 
Live programming 
Guided tours 
Explorer Kits
Noise-reducing headphones

Access to exhibit areas will be one-time only. Once admitted, visitors will not be able to leave and re-enter. 

Which parts of the Museum are open right now?

Areas and exhibits not listed above are currently open to the public. Access to exhibit areas will be one-time only. Once admitted, visitors will not be able to leave and re-enter. 

Should I bring anything with me?

For the safety of the community and our staff, a mask which covers the mouth and nose is required to be worn by all visitors ages three and over without exception per the City of Milwaukee ordinance. 

Can I purchase food?

Our Café and Haymarket are closed at this time.

Can I bring in my own food?

We kindly request that visitors do not eat during their visit. Food is prohibited on exhibit floors.

Can I use the bubblers?

Drinking fountains are unavailable during this time.

Will the gift shop be open?

Our Marketplace is currently closed.

Can I bring in my own stroller/wheelchair?

Yes, you may bring your own stroller or wheelchair; the Museum cannot provide strollers at this time. We recommend umbrella-style strollers. Please note strollers may result in longer wait times for elevators. 

Will the restrooms/Sensory Room/nursing pod be open?

Yes, however they will not be cleaned between each use.
 

Safety Measures
Do I have to wear a mask?

For the safety of the community and our staff, a mask which covers the mouth and nose is required to be worn by all visitors ages three and over without exception, per the City of Milwaukee ordinance. Visitors who do not comply with this requirement will have a friendly reminder from Museum staff, followed by a second warning, that they will be unable to continue their visit if they do not comply. Learn more about how to wear a face mask here, and why they're important here.

What if I forget to bring a mask?

Adult and child masks will be on-hand and offered to visitors free of charge if they do not have their own mask to comply with the requirement. 

What if I can’t wear a mask due to health reasons?

To ensure the safety of our staff and visitors, we ask that all visitors wear masks. Should someone have a condition that prevents them from doing so, we gratefully ask them to consider visiting at a later date when face masks are no longer required. Thank you to all for helping to keep our community safe! 

Is hand sanitizer available for visitors?

Yes, hand sanitizer stations will be available throughout the Museum, and we request visitors please avoid touching surfaces. 

How will high-touch areas be cleaned?

Our professional cleaning team is on-site during Museum operating hours to sanitize and clean the restrooms, lunchroom, common areas, and exhibit galleries, including frequent cleaning of surfaces that hands touch to reduce the spread of germs (i.e. door knobs, light switches, handles, etc.). Deep cleaning takes place when the Museum is closed. The floors are mopped and vacuumed, restrooms are cleaned, and all surfaces are sanitized. 

How is social distancing being handled/enforced?

In order to maintain proper distancing during the visit, one-way paths have been created through each floor of the Museum with visitors encouraged to please follow these routes as they enjoy the exhibits. Signage throughout the Museum will remind visitors to please maintain six-foot social distancing between family groups during their visit. Elevators will be limited to two persons or single family groups only. 

What if visitors are not following the appropriate physical distancing guidelines?

MPM's Visitor Services Assistants will kindly remind our visitors that, for the safety of all, we ask everyone follow the social distancing signage. MPM also has 24/7 Security staff that may be asked to assist.

What if I need medical attention during my visit?

Our Visitor Services staff will call our MPM Security for assistance. As a precaution, the visitor may be taken to the MPM Shipping/Receiving Area to await medical assistance if exhibiting symptoms that may be associated with COVID-19. 
 

Membership
Will you extend my membership to make up for the time you’ve been closed?

Yes, memberships will be extended to offset closure.